Returns & Exchanges
Items purchased directly from store.sincerelystephen.com may be returned or exchanged within 14 days from the date of arrival for a full refund for the cost of the item. The items package must be unopened, unworn, and without any visible damage. The total amount refunded will be credited to your credit card that was used at the time of purchase (minus shipping and handling) once the package arrives at our facility.
Items that are ineligible for a refund:
- Returned after 14 days from day of arrival
- Condition of product is unsatisfactory to be resold (stains, pet hair, unpleasant scent, washed)
- Items sold in Clearance Section
- e-Gift Cards
Please be aware that if your item is ineligible for a refund, we can either treat it as abandoned, or you can request for it to be shipped back at your own expense.
Send us an email at firstname.lastname@example.org to let us know you will be sending your order back and/or requesting a refund.
Refunds for items that are returned without contacting Customer Service prior to shipment will only be given in form of store credit. Also, please ensure that you send out your package within 5 business days following confirmation that the item of your choice is available for Exchange. Any shipments sent after 5 business days will forfeit their reservation for an exchange. We apologize for the inconvenience, but due to the volume of our inventory, we cannot hold an item off of online inventory for more than 5 business days.
Other key notes regarding Returns/Exchanges:
- Please make sure your proof of purchase is placed inside the returned package, along with your name and order number
- Please write either 'Sincerely Stephen Exchange' or 'Sincerely Stephen Returns' on the package so we can easily identify the package
- Please write your order number on the package/label
- For exchanges, please note what size you are looking to exchange the current product for, along with all the other requirements listed above
- Exchanges that are not sent within the time frame of 5 business days after contacting Customer Service will not guarantee that item will be available
We are not responsible for losses incurred during shipping. Make sure your shipment can be tracked!